Everything to know before and during your trip — cancellation terms, payment schedule, luggage transfer and Shinkansen QR guidance. Shared openly with our agent partners and guests.
Cancellation terms depend on the type of service booked. Find the relevant category below to see the applicable window and fee.
If the total amount exceeds 1,000,000 JPY, all services become non-refundable / non-changeable after 32 days prior to the travel date — this takes precedence over the individual cancellation windows listed below.
Aligned to the cancellation policy of each experience, unless otherwise requested by the supplier (holidays, etc.).
If you have booked a multi-day plan including accommodations and experiences, the cancellation policy on the inquiry page applies — not the policies shown on each individual experience page.
Non-refundable / non-changeable once secured.
Non-refundable / non-changeable once secured.
30% of the service charge is non-refundable.
The full service charge is non-refundable.
Hotel cancellation policies may vary by property. If a hotel's policy differs from our standard policy, we will provide the relevant details at the time of booking.
These conditions apply across the whole itinerary as well as to individual services.
The cancellation policy applies both to the itinerary as a whole and to each individual service within it.
If the itinerary is subject to change, J-CAT will inform guests of the deposit payment deadline, and payment is requested by the due date.
We respectfully inform our valued guests that once our cancellation policy takes effect, all arrangements for a private tour are considered final. At that point we are no longer able to accommodate adjustments — including changes to the date or time, the itinerary, or the number of participants.
As each private experience is meticulously prepared to your specifications, we appreciate your kind understanding and cooperation.
Please settle payment through one of the following two methods for every confirmed itinerary.
Details of Option 1 — Deposit payment + balance payment:
Requested as a deposit when the itinerary is fixed. The deposit fee is non-refundable, separately from the cancellation terms of each individual service.
The remaining balance is due at least 33 days prior to the start of travel.
If you wish to request a cancellation, please submit your request through our Cancellation Request Page.
Please review our Terms & Conditions before confirming your booking. By proceeding with the reservation, you agree to these terms.
wabunka-lux.jp/pdf/terms.pdfPlease kindly note that luggage exceeding the specified size or weight limits cannot be shipped.
Length + width + height combined must be 200 cm or less, with no single side over 170 cm (100 cm if the parcel cannot be placed upside down), and each item must weigh 30 kg or less.
Total of three dimensions — length, width and height.
Per item of luggage.
If the parcel cannot be placed upside down, no single side may exceed 100 cm.
If more items are shipped than originally scheduled, we may not be able to accept the shipment. We would greatly appreciate confirmation of the number of items in advance.
Depending on the regulations of the originating hotel, extra charges may apply. Thank you for your kind understanding.
No special packaging or cover is necessary.
Displaying the QR code at the ticket vending machine. A reference video, “How to Use the Ticket Vending Machine” by Eastern Japan Rail Magic, is also available.
Watch “How to Use the Ticket Vending Machine” on YouTube →
Find the ticket vending machine at the station — it looks like the one shown here, with the screen panel and the QR camera reader at the lower right.
On the screen for receiving tickets reserved via JR-EAST Train Reservation, look to the right and press “QR code or pickup code”, then hold your QR code over the camera reader at the bottom right.
If the QR code will not read, press “Enter pickup code” and enter the code (up to 17 digits). Finally, confirm the reservation details and press “Issue tickets for this reservation”.
Finding the Shinkansen entry gate and passing through it with your QR code.
Follow the blue sign shown below.
Scan the QR code to pass through the gate.
If the QR code doesn't scan, use the metal plate. If it still doesn't work, ask the on-site staff for help.
Retrieve your seat information at the gate and show it to staff if needed.
When exiting, remember to properly scan the QR code to pass the gate.