FAQ

This is a small verification charge applied by our payment provider to confirm that your credit card is valid. It is not a payment for your experience, and the amount is released automatically. Depending on the timing and your card issuer, this verification may appear on your statement briefly before it is cleared. Please rest assured that it will not be collected. If the amount remains on your statement after some time, please contact your credit card provider for further details.

When an additional charge or partial refund is processed, our payment system handles it as follows:

1. A new charge is issued for the updated total amount (after the adjustment).

2. The previous full payment is then cancelled.

Because the new charge is applied before the cancellation is reflected, it may temporarily appear as a duplicate charge on your credit card statement. The timing of the cancellation being credited back depends on your card issuer. For specific details, please contact your credit card provider directly. Please rest assured that you will only be charged the correct final amount.

Please click Check Availability and enter the number of participants. The total fee will be displayed automatically.

The Filter function allows you to refine experiences by category or theme. For tailored recommendations, please contact us through the inquiry form.

If a minimum fee is set, the charge may be equivalent to two participants (or more), even when joining alone.

For inquiries regarding participation with infants, please contact us through the inquiry form.

Please refer to the Guest Requirements section under 'Things to Know' on each experience page for details regarding age restrictions.

We may be able to accommodate groups larger than the maximum capacity shown.

Please make your reservation and indicate your total group size in the comments section.

We will check with the host and confirm availability as soon as possible.

For corporate team-building or other special arrangements, please contact us through the inquiry form.

Calendar updates are dependent on the host’s schedule. Please check the website regularly for updates. Provisional or tentative reservations are not accepted.

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