FAQ

Experiences are primarily conducted in English. Requests for other languages may be submitted in the comments section when booking. Additional fees may apply.

No, gift cards are single-use only.

Yes. For requests such as additional experiences not listed on the website, city tours, transportation or accommodation arrangements, or personalized itineraries, please contact customer support.

To reserve an experience, please follow the steps below:

1. Click the Check Availability button, select your preferred date, time, and number of participants, then click Next. Review your reservation details and click Confirm Request for Booking to submit your request. Payment will not be processed at this stage; credit card information is collected for authorization purposes only.

2. Your request will be reviewed, and availability will be confirmed by email from [email protected] within four business days. We kindly ask for your patience during this process. Please note that your reservation is not finalized until confirmation is received from the host.

3. Once confirmed, you will receive a confirmation email with all relevant details. On the scheduled day, please proceed directly to the designated location. Should your requested slot be unavailable, the authorization will be released, and no charges will apply.

Experiences are conducted in either English or Japanese. For experiences conducted in Japanese, an English interpreter is available.

Details of inclusions are provided under the Price section of 'Things to Know' on each experience page.

Yes. When booking, please provide the participant’s name and contact details to ensure accurate arrangements.

All experiences are private to ensure exclusivity. Individual participation is possible; however, the minimum fee will apply. Group participation with other customers is not available.

Additional guests, including interpreters or tour guides, cannot be accommodated. If you wish to bring another person, their participation fee must be covered.

Yes, we do. Gift cards may be purchased via the Purchase a Gift Card option in the menu at the top right corner of every page. Please note that gift cards are single-use and non-refundable.

Transportation arrangements can be provided upon request. Please include details in the comments section when submitting your booking or contact us directly.

Unfortunately, discounts for group or repeat bookings are not available. Pricing is set per participant to ensure consistent service quality, regardless of group size.

Yes! However, please request permission from the host in advance, as certain venues may have restrictions. When sharing photographs on social media, we would appreciate it if you could mention or tag Wabunka.

Instagram: @wabunka.japan (#wabunkamemories)

Facebook: https://www.facebook.com/wabunka.japan

Please click Check Availability and enter the number of participants. The total fee will be displayed automatically.

The Filter function allows you to refine experiences by category or theme. For tailored recommendations, please contact us through the inquiry form.

If a minimum fee is set, the charge may be equivalent to two participants (or more), even when joining alone.

For inquiries regarding participation with infants, please contact us through the inquiry form.

Please refer to the Guest Requirements section under 'Things to Know' on each experience page for details regarding age restrictions.

Groups exceeding the maximum capacity cannot be accommodated in a single time slot. In such cases, we request that participants divide into smaller groups and reserve different time slots.

For corporate team-building or other special arrangements, please contact us through the inquiry form.

Calendar updates are dependent on the host’s schedule. Please check the website regularly for updates. Provisional or tentative reservations are not accepted.

Please include the details in the comments section when booking. We will confirm with the host and advise you accordingly.

We regret that we cannot provide notifications of cancellations. Please submit a booking request for your preferred alternative date.

We apologize for the inconvenience. If no dates are displayed, the experience is unavailable due to the host’s circumstances. You may request an alternative date or contact customer support for assistance with similar experiences.

Confirmation emails are normally sent within two business days. If you do not see the email, please check your spam or junk folder. If you are still unable to locate it, please contact customer support.

The meeting or pick-up point is indicated in the confirmation email. Please allow up to four business days to receive this information.

Participants are requested to arrive 5–10 minutes before the scheduled start time. Some experiences may require earlier arrival; please refer to the confirmation email for details.

If you expect to arrive late, please contact your interpreter or the venue directly (their contact details are provided in the confirmation email). Arrival later than 15 minutes after the scheduled start may result in cancellation. Rescheduling for late arrivals or no-shows is not available.

Each experience has its own cancellation policy. Please refer to the Cancellation Policy section under 'Things to Know' on the relevant experience page.

We currently accept credit card payments only.

A temporary authorization is a provisional hold on funds to verify your credit card until the booking is confirmed. No charges are applied at this stage.

Please confirm that your card details (card number, expiry date, CVV) are entered correctly. If the issue persists, try a different card or browser. If difficulties continue, please contact customer support.

Please use the cancellation link provided in your confirmation email. Free cancellations and rescheduling are not available once the cancellation policy has taken effect. Cancellation requests must be submitted directly by the customer.

Once the cancellation policy takes effect, changes to the schedule or number of participants cannot be made. For changes before this time, please contact customer support, and we will do our best to accommodate your request.

Refunds are normally processed within 3–14 business days. If a refund is not received within 30 days, please contact customer support.