FAQ

My payment failed with a “3D Secure authentication error.” What should I do?

This error can occur if 3D Secure authentication was not completed successfully, for example, if a verification code was entered incorrectly or the session timed out.
Please try the following:

Check your verification – Follow your card issuer’s instructions and, if prompted for an OTP or verification code, enter it correctly before it expires.

Try again promptly – 3D Secure authentication may be time-sensitive, so complete the verification as soon as prompted.

Try a different card – If the issue persists, try another credit or debit card.

If you still cannot complete the payment, contact your card issuer to confirm that 3D Secure authentication is enabled for your card, or contact our support team for assistance.