When an additional charge or partial refund is processed, our payment system handles it as follows:

1. A new charge is issued for the updated total amount (after the adjustment).

2. The previous full payment is then cancelled.

Because the new charge is applied before the cancellation is reflected, it may temporarily appear as a duplicate charge on your credit card statement. The timing of the cancellation being credited back depends on your card issuer. For specific details, please contact your credit card provider directly. Please rest assured that you will only be charged the correct final amount.

Please click Check Availability and enter the number of participants. The total fee will be displayed automatically.

The Filter function allows you to refine experiences by category or theme. For tailored recommendations, please contact us through the inquiry form.

If a minimum fee is set, the charge may be equivalent to two participants (or more), even when joining alone.

For inquiries regarding participation with infants, please contact us through the inquiry form.

Please refer to the Guest Requirements section under 'Things to Know' on each experience page for details regarding age restrictions.

Groups exceeding the maximum capacity cannot be accommodated in a single time slot. In such cases, we request that participants divide into smaller groups and reserve different time slots.

For corporate team-building or other special arrangements, please contact us through the inquiry form.

Calendar updates are dependent on the host’s schedule. Please check the website regularly for updates. Provisional or tentative reservations are not accepted.